Shipping Policy

 

1. Shipping Countries

We currently ship to selected countries within Europe.

The countries to which shipping is available are displayed at checkout. Shipping is only available to countries that can be selected at checkout.

We reserve the right to exclude individual countries or regions from shipping, particularly where reliable delivery is not possible, exceptional delivery restrictions apply, or required product information is not available in a language suitable for the respective country.

2. Shipping Carriers

Shipping is generally carried out by Austrian Post or a comparable shipping carrier.

Depending on the destination country, shipping method or logistical availability, delivery may also be carried out by partner companies of the respective shipping carrier.

3. Shipping Costs

Shipping costs are displayed at checkout before the order is completed.

The amount of the shipping costs depends in particular on the destination country, the selected shipping method and the size of the order.

All stated shipping costs include the applicable statutory charges, where applicable.

4. Delivery Times

Delivery within Austria generally takes 2–5 business days.

Delivery within the European Union generally takes 5–14 business days.

For deliveries outside Austria, longer delivery times may apply depending on the destination country, shipping carrier or local delivery conditions.

Unless a different delivery time is specified in the respective product offer or at checkout, delivery shall take place without undue delay and no later than within 30 days of the conclusion of the contract.

5. Processing Time

Orders are processed after receipt of payment or successful payment confirmation. Processing generally takes 1–3 business days.

Orders are not processed or handed over to the shipping carrier on Saturdays, Sundays or public holidays.

6. Partial Deliveries

We are entitled to make partial deliveries insofar as this is reasonable for you.

If an order is shipped in several parcels, you will not incur any additional shipping costs as a result, unless expressly agreed otherwise.

7. Delivery Address

The customer is responsible for providing a complete and correct delivery address. If delivery is not possible due to an incomplete or incorrect address, additional costs for redelivery or return shipping may arise. These costs may be charged to the customer, provided that the error is not attributable to us. Please therefore check your delivery address carefully before completing your order.

8. Unaccepted or Uncollected Parcels

If a parcel is not accepted, not collected or returned to us for other reasons attributable to the customer, the resulting return shipping and reshipping costs may be charged to the customer.

9. Delivery Delays

We make every effort to ship all orders as quickly as possible. However, delivery delays may occur, particularly due to high order volumes, public holidays, weather events, technical problems or delays on the part of the shipping carrier.

If a significant delay occurs, we will inform you by email where possible.

10. Shipment Tracking

Where available for the respective shipping method, you will receive a tracking number by email after your order has been shipped. The availability and accuracy of shipment tracking depend on the respective shipping carrier and destination country.

11. Damaged Deliveries

Please inspect the goods carefully upon receipt. If a parcel arrives visibly damaged or the goods are damaged, please contact us as soon as possible at:

grindtime.mouthguards@gmail.com

Where possible, please send us photos of the damaged packaging and the damaged goods so that we can assess the case. Your statutory warranty rights remain unaffected.

12. Lost Shipments

If a shipment does not arrive, please contact us at:

grindtime.mouthguards@gmail.com

We will check the shipping status and assist in clarifying the matter with the shipping carrier.

13. Returns

Information on returns and the right of withdrawal can be found in our Withdrawal Policy. The direct costs of returning the goods shall be borne by the customer, unless expressly agreed otherwise.

15. Contact for Shipping Questions

If you have any questions about shipping, delivery or returns, please contact us at:

grindtime.mouthguards@gmail.com

Jeon Sports e.U.
Mozartstraße 55/16
9020 Klagenfurt am Wörthersee
Austria